Question 1

How does icallya work?

Accepted Answer

icallya is a browser-based international calling service that uses WebRTC technology. Simply sign up, add credits to your account, and start making calls directly from your web browser — no app downloads required. You pay only for what you use with transparent per-minute rates.

Question 2

Do I need to download an app?

Accepted Answer

No! That's the beauty of icallya. Everything works directly in your web browser. Just visit our website, log in, and start calling. No downloads, no installations, no hassle.

Question 3

What are the calling rates?

Accepted Answer

Our rates vary by destination country and phone type (landline, mobile, or special numbers). You can view transparent per-minute rates for all countries on our Rates page. We display the exact cost before you make any call, with no hidden fees or surprises.

Question 4

How do I add credits to my account?

Accepted Answer

Adding credits is simple! Log in to your account and use our secure Stripe checkout. You can purchase credits starting from $1 up to $500. Your credits never expire and are available immediately after purchase.

Question 5

Which countries can I call?

Accepted Answer

You can call phone numbers in countries worldwide. Our service covers landlines, mobile phones, and special numbers in hundreds of countries. Visit our Rates page to see the complete list of supported destinations and their rates.

Question 6

Is my credit balance refundable?

Accepted Answer

Credits are non-refundable once purchased. However, they never expire, so you can use them whenever you need to make calls. We recommend starting with a smaller amount to test the service.

Question 7

Do I need a subscription?

Accepted Answer

No subscriptions required! icallya operates on a simple pay-as-you-go model. You only pay for the calls you make. Add credits when you need them, and use them at your own pace with no monthly fees or commitments.

Question 8

Can I use icallya on mobile devices?

Accepted Answer

Yes! icallya works on any device with a modern web browser, including smartphones and tablets. Just visit our website on your mobile browser and log in. Make sure you have a stable internet connection for the best call quality.

Question 9

How secure are my calls?

Accepted Answer

Very secure. We use industry-standard WebRTC encryption for all calls, which provides end-to-end encryption similar to secure video conferencing. Your payment information is processed securely through Stripe and never stored on our servers.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure payment processor, Stripe. This includes Visa, Mastercard, American Express, and more. We never store your card details.

Question 11

Can I get a dedicated phone number?

Accepted Answer

Yes! You can purchase your own dedicated phone number for outbound calls with monthly billing. This allows recipients to see a consistent caller ID when you call them. Browse available numbers from various countries in your account.

Question 12

Can I receive inbound calls?

Accepted Answer

Inbound calls are not currently supported, but we are working hard to bring this feature to our users. Stay tuned for updates! In the meantime, you can make outbound calls to any destination worldwide.

Question 13

How is the call quality?

Accepted Answer

Call quality depends primarily on your internet connection. We use high-quality WebRTC technology for crystal-clear voice calls. For the best experience, we recommend a stable broadband or Wi-Fi connection with at least 1 Mbps upload and download speed.

Question 14

Do you store my call recordings?

Accepted Answer

No, we do not record your calls. We only store call metadata (duration, destination, cost, and timestamp) for billing purposes and your call history. The actual content of your conversations is never recorded or stored.

Question 15

What happens if I run out of credits during a call?

Accepted Answer

If your credit balance reaches zero during an active call, the call will be automatically disconnected. We recommend keeping a sufficient balance in your account. You can monitor your balance in real-time on your dashboard.

Question 16

Is there a minimum call duration charge?

Accepted Answer

Yes, calls are charged with a 1-minute minimum duration. After that, billing is calculated per minute based on the actual call length, rounded up to the nearest minute.

Question 17

Can I see my call history?

Accepted Answer

Absolutely! Your account dashboard shows a complete history of all your calls, including date, time, duration, destination, and cost. You can use this to track your usage and verify charges.

Question 18

Do you offer customer support?

Accepted Answer

Yes, we provide customer support for technical issues, billing questions, and general inquiries. You can reach us through the contact options in your account dashboard.

Question 19

Are there any hidden fees?

Accepted Answer

No hidden fees, ever. The rate you see on our Rates page is exactly what you pay per minute. No connection fees, no monthly charges, no surprises. Just transparent pay-as-you-go pricing.

Frequently Asked Questions