Privacy Policy

1. Introduction

Welcome to icallya. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our international calling service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and optional display name
• Payment Information: Processed securely through Stripe (we do not store your credit card details)
• Phone Numbers: Numbers you dial when making calls

2.2 Automatically Collected Information

• Call Data: Call duration, timestamps, destination numbers, and call costs
• Usage Data: How you interact with our service, features used, and session information
• Device Information: Browser type, IP address, operating system
• Cookies: See our Cookie Policy section below

3. How We Use Your Information

We use your information to:

• Provide and maintain our calling service
• Process your payments and manage your credit balance
• Maintain your call history for your reference
• Send service-related notifications (call status, balance updates)
• Improve and optimize our service quality
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Analyze usage patterns to enhance user experience

4. Third-Party Services

We use the following trusted third-party services:

5. Data Security

We implement industry-standard security measures to protect your information:

• All data is encrypted in transit using HTTPS/TLS
• Data at rest is encrypted in our database
• Secure authentication with password hashing
• Regular security audits and updates
• PCI DSS compliance through Stripe for payment processing
• Limited access to personal data on a need-to-know basis

6. Data Retention

• Account Data: Retained while your account is active
• Call History: Stored for your records; you can delete individual records
• Payment Records: Retained for 7 years for legal and accounting purposes
• Deleted Accounts: Data is permanently deleted within 30 days of account deletion

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Delete your account and associated data
• Export: Download your call history
• Opt-Out: Disable analytics cookies through our cookie consent banner
• Portability: Receive your data in a machine-readable format

To exercise any of these rights, please contact us at the email address provided below.

8. Cookies and Tracking

We use cookies and similar technologies:

Essential Cookies

Required for authentication and core functionality. These cannot be disabled.

Analytics Cookies

Help us understand usage patterns through Google Analytics. You can opt out via our cookie consent banner.

Cookie Consent

You can manage your cookie preferences at any time by visiting our Cookie Settings page.

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:

13. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your data based on:

• Contract Performance: To provide the calling service you requested
• Legitimate Interests: To improve our service and prevent fraud
• Legal Obligations: To comply with applicable laws and regulations
• Consent: For analytics cookies and optional communications